School Policy
School Policy
Whereas there are no physical boundary constraints for 30 hours of e-learning, wherever applicable, all fees and services offered are for the city mentioned at the time of registration. Please inform our office of if you have any requests for special accommodations before registering.
Confidentiality
We only share customers’ personal information in specific instances: to communicate with them, send offers, surveys, or marketing materials, or with their driving instructor. Additionally, we may disclose personal information if required or permitted by law.
In-Car Lessons Scheduling and Cancellation
- The school offers driving lessons seven days a week.
- The schedule of lessons is decided upon availability and mutual agreement of instructor and student.
- A maximum of two in-car lessons, equivalent to 2 hours, can be scheduled in a day.
- For in-car lessons, pickup and drop-off will be at the same location, whether it's your home, workplace, or school. In case of any change in either of the two locations, the instructor must be informed in advance. Depending on the schedule and further lessons’ plan, the instructor retains the right to reschedule your lesson.
- In special cases, such as when a student lives in a restricted area where city regulations prevent driving instructors from conducting lessons, students will either meet at a location outside the restricted area for in-car lessons or the instructor himself/herself will drive in and out of the area. Please discuss this arrangement with your driving instructor.
- Your instructor may cancel or reschedule a session due to illness, personal emergencies, weather or road conditions, unexpected vehicle issues, delays caused by road tests at the Drive Test Center, or any other circumstances beyond our control, with no penalty to the student.
- As per MTO regulations, students are responsible for having their licenses, prescribed eyeglasses or contact lenses at all times during their lesson. In absence of prescribed sunglasses and/or valid driving license, student will not be allowed to drive the vehicle.
- A student may request to cancel/postpone one or more scheduled lessons. However, the in-car instructor (NOT THE SCHOOL) must be informed 24 hours prior to the planned time. Full lesson will be charged if the instructor receives the change request less than 24 hours before the scheduled lesson time.
- Students are expected to be available for the lesson as soon as the instructor informs the student upon arrival for pickup at the scheduled time. If the student does not show up, the instructor is allowed to leave after waiting 15 minutes for the student. Full lesson will be charged in such a case.
Beginner Driver Education (BDE) Certificate Requirement & Insurance Discounts
- MTO Approved Beginner Driver Education (BDE) Certificate Program requires completion of 30 hours of In-class/virtual learning and 10 hours of in-car training within one year after registration in BDE course. After one year, the BDE course duration lapses. Thereafter, the school cannot certify the student. Moreover, no refund will be made for the payment.
- Students enrolled in a BDE course are required to attain minimum 70% marks in the graded assessments spread across the 30 hours of E- Learning module as well as in the mock drive test conducted by the driving instructor towards the end of 10 hours of in-car training.
- Upon fulfillment of course requirements mentioned above, students will be certified on the MTO portal by the school.
- Insurance companies may ask for a Driver’s Licence History (DLH) as a proof of completion of the BDE course. DLH is issued by Service Ontario only and can be obtained by visiting any Service Ontario location in person or through their online platform. Fee for issuance of a DLH is payable to Service Ontario and is not included in the school’s program fee.
- BDE certified persons may be eligible for insurance discounts. Driving schools can guarantee neither the eligibility nor the extent to which a discount may be offered by the insurance company.
Road Test
You can book the road test yourself by visiting the website https://www.drivetest.ca If the need be, you may seek help from your in-car instructor or request him/her to book it for you.
- If an instructor takes a student to the Drive Test Center and the road test is canceled after they arrive at the test center, full charges apply for the services rendered (in-car hours before the road test and use of car for road test charges).
- If a road test is canceled by the Drive Test Center and the instructor is informed about it before pick up for the road test, no charges will be deducted.
Pricing, Discounts & Special Offers
- Organization holds the right to set or change prices for services and offer or discontinue deals/discounts at any time without prior notice.
- Prices are final at the time of purchase and neither the customer will pay anything extra nor be reimbursed if the prices change after the purchase.
- If a package is purchased availing a limited time deal/discount, the registrant will not pay anything extra if and when the deal/discount is discontinued.
- Similarly, if a deal/discount is offered after a package has been purchased, the difference in price will not be reimbursed.
- BDE certified students may be eligible for insurance discounts. Please contact your insurance company for the purpose.
Refund Policy
- For all Beginner Driver Education (BDE) courses, fee is refundable within 30 days of purchase provided the student has not logged into the course and/or has not started the in-car driving sessions.
- An administration fee of $60 will be charged for each refund.
- The course fee is non-refundable once the student has logged into online BDE course using the credentials provided by the school and/or started the in-car driving sessions.
- For all non-BDE packages, refund is possible within 30 days of purchase subject to $60 administration charge.
- A written request for a refund must be submitted via email to support@drivepass.ca. The school will process a refund claim within 7 days of the request and refunds will be completed using the same method of payment as the original purchase.
All purchased services must be availed within one year of registration. After a year’s time, offer of services will be forfeited and no refunds will be made. For any further queries, please do not hesitate to contact the school.